[FCAMP SHOP]Frequently Asked Questions

Frequently Asked Questions

fcamp shop Member Registration

Is fcamp shop member registration free?

There are no fees for annual membership, registration, renewal, maintenance or otherwise.
If you register as an fcamp shop member, you can use all services.
Moreover, you can enjoy shopping even if you do not register as an fcamp shop member.

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What are the Login ID and Password?

During fcamp shop member registration, the password is the secret code you can choose for yourself.
By using the Login ID and Password, you don’t have to go through the trouble of registering the next time.
This is very important information, so we ask that you do not forget it and that you keep other people from knowing it.

Set your fcamp shop ID and Password as 4 to 8 single-byte characters.
You can use the email address you register with as your ID.
Also, you may not use an ID already in use by another person.

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I can’t register as an fcamp shop member.

【Input error】
Confirm any errors displayed in red, then please go through the fcamp shop member registration.

【Same address already registered】
If you get a message that says "You cannot register this email address", that address has already been registered.
If you have forgotten your previous registration details, send an email directly to to inquire.

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I can't log in. / I forgot my ID and password.

【fcamp shop member registration is incomplete】
Your registration may not be complete.
We ask that you please register as an fcamp shop member again.

【ID/password input error】
You cannot log in if you enter double-byte characters or type the wrong characters.

【You forgot your ID or password】
When you registered, you were sent a "Confirmation of Completed fcamp shop Member Registration" email from fcamp shop to the email address you registered.
You can only confirm your Login ID with this.

If you still do not know your Login ID or you cannot remember your password, you can confirm this by following the steps below.

ID & Password Confirmation Procedure

Enter the below information and make an inquiry by email to .

  1. Enter "ID & Password Confirmation" in the subject line.
  2. In the body of the email, enter the "Name", "Email Address" and "Home Address" you gave when you registered as an fcamp shop member.

We will check your fcamp shop member registration information and provide your ID and password via email.
Note that if the information in the above identity confirmation process does not exactly match the information you provided during registration, then we will suspend your service.

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I accidentally registered as an fcamp shop member twice.

Regardless of whether you already registered as an fcamp shop member, even if you register again it is not really a problem.
However, please understand that we cannot combine the IDs and Passwords you registered into one profile.

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Privacy

We do not use personal information gathered from you for any other purposes than those explicitly stated.
Please see our company's Privacy Policy for details.

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Shipping

What is the shipping method?

We deliver via EMS (Express Mail Service).

【Japan Post】
http://www.post.japanpost.jp/int/ems/index_en.html

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What countries and regions can I ship my order to?

Areas and the types of parcels we can handle may be restricted depending on the country or region, so please confirm your area in advance.

【EMS Countries and Areas】
http://www.post.japanpost.jp/int/ems/country/all_en.html

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How long does it take to deliver my product after I order?

Products are shipped within 1 month after payment is settled. Make sure to contact us via email if your product has not arrived after 1 month has passed.
Delays may occur depending on the country or region, or due to holidays, weather or other causes. Check below for details.

【List of Delivery Days (EMS: Kanto)】
http://www.post.japanpost.jp/int/deli_days/ems/kanto_en.html

* Note that if shipping is delayed because of inventory or other factors, we will contact you in advance by email.

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I want to know the cost of shipping!

All shipping fees are borne by the buyer.
Base shipping fee of \800 for each order plus shipping fee.
Rates may vary according to weight and delivery area. Check the website below for details.
(When you proceed to Checkout, an automatic estimate of the shipping cost will be displayed at the Order Confirmation Screen in Step 4 of the ordering process.)
* However, no shipping will be charged for those who join or are already members of the OFFICIAL FAN CLUB "HEARTLAND".

【Rate Schedule (EMS: All Zones)】
http://www.post.japanpost.jp/int/charge/list/ems_all_en.html

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What are local tariffs?

Taxes imposed by the recipient country (duty, tax, value added tax, etc.) and customs processing fees according to recipient country policy may be incurred.
For details, please contact an official institution such as the customs office closest to the recipient address.

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Delivery Address

Buyers are responsible for undelivered items due to input errors, so please be careful.

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Orders

What currency is displayed?

Product prices at fcamp shop are displayed in Japanese yen (JPY).

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I want to make changes to my order.

Send an email to to make changes to your order.
However, please understand that we cannot make changes if products have already been shipped out.

How to make changes to your order

1) Enter your registered name and email address, then enter "Changes to Order" in the subject field.
2) Next, after entering the Order Date and Order Number, enter the details of the changes to your order.

We will contact you after confirming the changes.

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I want to cancel my order.

・Please understand in advance that we cannot accept cancellation, return, or exchange requests based solely on the buyer's preference.
・If the product has any defects (including product damage or breakage due to packaging defects) or if the delivered product is different from the ordered product, contact us within 10 (ten) days after you receive the product.
 Please see our company's Specified Commercial Transactions Information for details.

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I want to return/exchange a product I've received.

・Please understand in advance that we cannot accept cancellation, return, or exchange requests based solely on the buyer's preference.
・If the product has any defects (including product damage or breakage due to packaging defects) or if the delivered product is different from the ordered product, contact us within 10 (ten) days after you receive the product.
 Please see our company's Specified Commercial Transactions Information for details.

How to exchange a product

Enter the below information and make an inquiry by email to .

  1. Enter "Product Exchange" in the subject line.
  2. In the body of the email, enter the "Order Number", "Name", "Email Address" and "Reason for Exchange".
    * You can check the Order Number in the email sent to you when you completed your order.
  3. Attach a photo image of the product to the email.

We will confirm the reason for making your exchange and then email you with detailed information on how to proceed. Please ship the product according to the method we provide.

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Payment

What is the payment method?

We only accept credit card (Visa, MasterCard) payments.
We do accept payment from cards issued outside of Japan. However, all of our bills are in Japanese yen.
Contact your credit card company directly to inquire about conversion rates and related issues.

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What is the payment deadline?

Products

After confirming your requested payment method, you will proceed to the Credit Card Processing Screen. Your order will be confirmed after the payment has been processed, and we will bill you for the amount. If your credit card cannot be processed, your order will be cancelled automatically, so please be careful.

Fan Club

After making your payment method request, we will send you an email with information on your request for payment by credit card. Your order will be confirmed after the payment has been processed, and we will bill you for the amount. If your credit card cannot be processed, your order will be cancelled automatically, so please be careful.

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Besides the price of the product, what else do I have to pay?

Base shipping fee of ¥800 for each order plus shipping fee options based on product weight
Taxes imposed by the recipient country (duty, tax, value added tax, etc.) and customs processing fees according to recipient country policy may be incurred.
For details, please contact an official institution such as the customs office closest to the recipient address.
* However, no shipping will be charged for those who join or are already members of the OFFICIAL FAN CLUB "HEARTLAND".

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About this Site

How to View the Site

We recommend viewing the fcamp shop site with the following:

Monitor Resolution 1024 x 768 pixels or better
Operating System Microsoft Windows XP
Recommended Browsers Microsoft Internet Explorer 7
Firefox 3
Other Information ・The website may not display properly and functions may not operate if you have disabled JavaScript in your browser settings. View the site with JavaScript enabled.
・The website may not display properly if you have style sheets disabled in your browser settings. View the site with style sheets enabled.
・We use SSL (Secure Socket Layer) encrypted transmissions when sending and receiving personal information on any of our users. Therefore, use the site with your browser settings set to "SSL Enabled".
・Use the site with your browser settings set to "Cookies Enabled" to use the site more easily.

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